Due to the business nature of PTG Design Studio, no refunds or exchanges will be permitted once services are started. However, if no work has been started within 14 days of your payment your refund will automatically be refunded to the original form of payment.

In regards to consultations, no refunds will be permitted if the consult was missed or rescheduled 24 hours before set appointment.

This also applies to deposits, monthly, and biweekly payment plans. If the time frame given is exceeded, the designer will not be obligated or subjected to offering a refund to the client. A complimentary service may be offered but it not required from the Designer.

By making a purchase with PTG, you agree to these terms and conditions.
If the listed conditions are not met, PTG DESIGN STUDIO reserves the right to refuse a refund.

Neither the Client nor the Designer (PTG Design Studio) will be held liable for any unexpected cancellation stemming from Godly acts, verified disability, acts by public authorities, or similar unforeseen circumstances prior to the completion date of the specified project.

Cancellation on the part of the Client for any fair reason after or once service items are received will leave the designer irresponsible for losses or damages on the client’s part. As a result of this the designer will not be subject to send a refund to the client.




To initiate a return, please contact customer service by e-mail at support@ptgdesignstudio.com. Customers are responsible to pay for their own return shipping.

Returns should be sent to:

ATTN: Returns
6300 N Wickham Rd Suite 130 #142
Melbourne, FL 32940
United States


Please field any questions to our customer service department. You may follow up on returns and/or refunds in process by contacting them at support@ptgdesignstudio.com

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