Due to the nature of our business, PTG Design Studio does not offer refunds or exchanges once a purchase is made. If an issue occurs on behalf of PTG Design Studio then a complimentary service will be offered and granted.
To initiate a return, please contact customer service by e-mail at firstname.lastname@example.org. Customers are responsible to pay for their own return shipping.
Returns should be sent to:
PTG DESIGN STUDIO
6300 N Wickham Rd Suite 130 #142
Melbourne, FL 32940
PTG DESIGN STUDIO is not responsible for late shipments due to holidays, natural disasters , or carrier delays. Any incorrect billing and/or shipping information opted by customer will cause delays. Please allow up to 24 hours to receive your tracking information. Once our carrier (UPS, or USPS) receives your package it is then in their hands not PTG Design Studio's.