FAQS

What is PTG Design Studio Refund Policy?

Due to the business nature of PTG Design Studio, no refunds or exchanges will be permitted once an order is placed. This also applies to payment plans. If an issue occurs on behalf of PTG Design Studio or the time frame is exceeded, then a complimentary service will be given.

By making a purchase with PTG, you agree to these terms and conditions.

 

What is PTG Design Studio Shipping Policy?

PTG DESIGN STUDIO is not responsible for late shipments due to holidays, natural disasters, or carrier delays. Any incorrect billing and/or shipping information opted by the customer will cause delays. Please allow up to 24 hours to receive your tracking information. Once our carrier (UPS, or USPS) receives your package it is then in their hands, not PTG Design Studio.

 

What is PTG Design Studio turn around times?

PTG Design Studio offers an add on Rush Fee service that guarantees 3 to 5 business days to complete. Any Graphic Design service can take up to 15 business days. On the other hand, Web Development can take up to 21 business days. Please note that these dates are estimates as the work can be completed beforehand. 

 

Who do I contact about my order?

In regards to collaborations and general business info email: info@ptgdesignstudio.com

In regards to your orders or issues that need to be addressed email: customerservice@ptgdesignstudio.com

 

What does PTG Design Studio offer?

PTG Design Studio offers Web Development as well as Graphic Design services. Other services offered include Social Media management, SEO, and lead generation (ads).

 

What is PTG Design Studio hours of operation?

VIP Members

Monday - Saturday: 9 am to 5 pm.

Non-VIP Members

Monday - Thursday: 10 am to 4 pm.

SUNDAYS WE ARE CLOSED.

 

How do you become a VIP member?

In order to become a VIP member, you would need to spend 500$ or more with PTG Design Studio. As a VIP member, you get discounts and freebies not offered to non-vip members. As well as first-hand insights on new services added. 

 

When does PTG Design Studio start on your project?

VIP members are our top priority. All services will be completed for them first, as this is a perk to being a VIP. Non-VIP members will have their works completed on a first come first serve basis. 

Please note: The day you pay is not the day your service will be started on. Also, if the designer's required information from you is not received or the designer doesn't hear from you, your project will be skipped and delayed.

 

When will you see your proof of works?

 All proofs of works are sent between 9 pm and 12 am Eastern. Once your design is made you will receive an email between the above mentioned times for approval.

 

What payment does PTG Design Studio accept?

PTG Design Studio accepts all major credit and debit cards as well as Paypal. We process your payment through Stripe Invoices. 

 

How does PTG Design Studio's payment plan work?

PTG offers payment plans for Web Development and Branding Packages only. Our payment plans use the Paypal Invoicing system. 

The first step is to contact us at info@ptgdesignstudio.com with your first and last name, and the package which you are interested in.

 

Your service total will then be split into 5 equal payments every two weeks until your service is paid in full.

Please Note: Until the full payment is made you will not be granted ownership of the work submitted to you nor will you receive the works without the watermark of PTG Design Studio. In regards to websites, you will not be granted a transfer of ownership until the full payment is met. 

 

Can I book a consultation with PTG Design Studio?

Yes! You can book a free consultation using this link here: 

https://www.ptgdesignstudio.setmore.com

 

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