WHAT IS PTG DESIGN STUDIO REFUND POLICY?
Due to the nature of PTG Design Studio LLC no refunds or exchanges will be permitted once a payment to PTG Design Studio LLC has been made. This policy applies to all services (Brand, Web, and Graphic) offered by PTG Design Studio LLC as well as all payment plans offered by PTG Design Studio LLC.
If no works pertaining to the service ordered by the Client are delivered via email or mail within 30 days of an order being placed by the Client, then the Client will be subjected to store credit or a complimentary service offered by PTG Design Studio LLC.
If the Client does not sign the contract then the Client forfeits their right to any store credit or complimentary service offered by PTG Design Studio LLC.
If the listed conditions are not met, PTG Design Studio LLC reserves the right to refuse working with the Client any further, offering store credit, or offering complimentary services. By purchasing with PTG Design Studio LLC, you agree to these terms and conditions.
WHAT IS PTG DESIGN STUDIO CANCELLATION POLICY?
Cancellation on the part of the Client for any fair reason other than those stipulated above will still leave the client responsible for paying the full amount of compensation owed PTG DESIGN STUDIO LLC unless noted otherwise by the Developer. Also, any cancellation on the part of the Client for any fair reason after or once works pertaining from the specified service ordered are received via email or mail will leave the Developer irresponsible for losses or damages on the client’s part. As a result of this, the Developer will not be subject to give store credit, complimentary services or send a partial refund to the Client .
If the PTG DESIGN STUDIO does not hear back from the client within 14 days of initial contact then the PTG is permitted to pause the project or cancel it entirely. As a result of this, PTG will not be subject to give store credit, complimentary services, or refunds to the client nor continue working with them in the future if PTG chooses.
DO I HAVE TO SIGN THE CONTRACT WITH PTG DESIGN STUDIO?
All Brand and Web services are accompanied by a contract between you and PTG Design Studio LLC. Although it is up to you in regards to signing it, you are not required to. Please note that if the contract is not signed you are forfeiting your rights to a refund. Also know that no alterations will be made to contracts from PTG.
PTG DESIGN STUDIO is not responsible for any shipping delays or issues caused on behalf of the carrier. This policy applies to any late shipments due to holidays, natural disasters, or carrier delays. In addition, any incorrect billing and/or shipping information opted by the customer will cause delays that PTG DESIGN STUDIO is not responsible for. Shipping averages between 3-5 business days. Tracking numbers will be emailed 24 hours after the product has been shipped.
WHAT IS PTG DESIGN STUDIO'S PAYMENT PLAN POLICY?
- If the client opts into a full payment with PTG Design Studio LLC for the service ordered then the PTG will have up to 1 month (25 to 35 business days) to complete the service. The following terms will take effect:
- A NONREFUNDABLE initial deposit of 30% of the full amount will be subjected to no refunds.
- If the client opts into a retainer (known as “payment plan”) with PTG Design Studio LLC for the service ordered then PTG will have up to 2 months (50 to 65 business days) to complete the service. The following terms will take effect:
- A NONREFUNDABLE initial deposit of 30% of the full amount for the service will be due prior to starting the project.
- A second retainer payment of 30% of the full amount will be required 2 weeks after the initial deposit was paid.
- A third retainer payment of 20% of the full amount will be required 4 weeks after the initial deposit was paid.
- A fourth payment of 20% of the full amount will be required 6 weeks after the initial deposit was paid.
- The Client will not be granted ownership of the works produced out of the service within this agreement until the retainer is paid in full.
Once a payment is cleared for your payment plan, you will receive an element of your package within the following week. This will continue until your balance is paid.
Projects are completed in the order they come in. However, PTG will notify you once your project is being started and update you biweekly on Tuesday via email or text.
PTG Design Studio turn around times vary per service. Each specific turn around time can be located on products and services. However, a Rush Fee service that guarantees 10 business days to complete is offered. Please note I do not rush on anything I create. So all times are estimates. Please note: If the designer's required information from you is not received or the designer doesn't hear from you, your project will be skipped and delayed.
WHAT IS PTG DESIGN STUDIO HOURS OF OPERATION?
- Monday - Friday: 11 am to 5 pm EST
- Saturdays & Sundays: Closed!
- Major Holidays: Closed!
WHO DO I CONTACT ABOUT MY ORDER?
- In regards to collaborations and general business info email: firstname.lastname@example.org
- In regards to your projects or updates that need to be addressed email: email@example.com
- For issues with your orders or disputes email firstname.lastname@example.org
- You can also schedule a consult with us here: https://ptgdesignstudio.com/products/the-prime-preneur-update
Each of PTG's web services comes with website maintenance, meaning PTG will go in and make any front end design changes. This does not include adding products and such. If your website maintenance is up then you will have to pay the maintenance fee for PTG to update your site.
POLICIES AND TERMS
What is PTG Design Studio Refund Policy?
Do I have to sign the contract with PTG Design Studio?
Please note that if the contract is not signed you are forfeiting your rights to a refund. Also know that no alterations will be made to contracts from PTG.