FAQS

WHAT IS PTG DESIGN STUDIO REFUND POLICY?

Due to the nature of PTG DESIGN STUDIO LLC, no refunds or exchanges will be permitted. This applies once any service items or drafts of the projects are delivered via email or by our shipping provider. This applies to all Brand, Web, and Graphic design services. This policy also involves all payment types (Deposits and Biweekly Payment Plans). No exceptions will be made.

However, if no works on the project have been started within the 14 day grace period of your order being placed, you will be granted a 100% refund to the original form of payment. Take note that if the client does not sign the contract, they are forfeiting their right to a refund. If the listed conditions are not met, PTG Design Studio LLC reserves the right to refuse a refund. By purchasing with PTG Design Studio LLC, you agree to these terms and conditions.

 

WHAT IS PTG DESIGN STUDIO CANCELLATION POLICY? 

 

Cancellation on the part of the Client for any fair reason other than those stipulated above will still leave the client responsible for paying the full amount of compensation owed to the Designer unless noted otherwise by the designer. Also, any cancellation on the part of the Client for any fair reason after or once service items are received will leave the designer irresponsible for losses or damages on the client’s part. As a result of this, the designer will not be subject to send a refund to the client.


If the Designer does not hear back from the client within 14 days of initial contact then the Designer is permitted to pause the project or cancel it entirely. As a result of this, the designer will not be subject to send a refund to the client nor continue working with them in the future if they choose.

 

 

DO I HAVE TO SIGN THE CONTRACT WITH PTG DESIGN STUDIO? 

All services are accompanied by a contract between you and PTG Design Studio. Although it is up to you in regards to signing it, you are not permitted to. Please note that if the contract is not signed you are forfeiting your rights to a refund. Also know that no alterations will be made to contracts from PTG.

 

WHAT IS PTG DESIGN STUDIO SHIPPING POLICY?

PTG DESIGN STUDIO is not responsible for any shipping delays or issues caused on behalf of the carrier. This policy applies to any late shipments due to holidays, natural disasters, or carrier delays. In addition, any incorrect billing and/or shipping information opted by the customer will cause delays that PTG DESIGN STUDIO is not responsible for. Shipping averages between 3-5 business days. Tracking numbers will be emailed 24 hours after the product has been shipped.

 

HOW DO THE PAYMENT PLANS WORK?

PTG Design Studio offers a variety of payment plans. Our Payment Plans work as follows: Initial Deposits- 30% , 2nd Payment- 30%, 3rd Payment - 20%, and Final Payment - 20%. Each payment is made biweekly.

    If a payment is missed you will be granted a 48 hour grace period. If the payment is not received within 48 hours your project and service will be cancelled and no refunds will be permitted.

     

    WHAT WILL I GET ON MY PAYMENT PLANS?

    Once a payment is cleared for your payment plan, you will receive an element of your package within the following week. This will continue until your balance is paid.

     

    WHEN WILL I BE UPDATED ON MY ORDER?

    Projects are completed in the order they come in. However, PTG will notify you once your project is being started and update you every Tuesday and Friday.

     

    WHAT IS PTG DESIGN STUDIO TURN AROUND TIMES?

    PTG Design Studio turn around times vary per service. Each specific turn around time can be located on products and services. However, a Rush Fee service that guarantees 3 to 5 business days to complete is offered. Please note I do not rush on anything I create. So all times are estimates. Please note: If the designer's required information from you is not received or the designer doesn't hear from you, your project will be skipped and delayed.

     

     

    DO I OWN THE DESIGN PTG PROVIDES TO ME?
    YES! All rights of ownership will be given once your balance is paid in full.

     

    HOW WILL I GET OWNERSHIP OF MY WEBSITE?
    Once your remaining balance is paid, your website will be transferred to you using the email we have on file. Once accepted and processed you will be granted full ownership of your site. Please note that PTG uses Shopify and the platform requires you to pay your first month before the transfer is complete. You can view their plans here: https://www.shopify.com/pricing

     

    WHAT IS PTG DESIGN STUDIO HOURS OF OPERATION?

    • Tuesdays - Friday: 11 am to 6 pm EST
    • Mondays, Saturdays & Sundays: Closed!
    • Major Holidays: Closed!

     

    WHO DO I CONTACT ABOUT MY ORDER?

    • In regards to collaborations and general business info email: info@ptgdesignstudio.com
    • In regards to your projects or updates that need to be addressed email: projectinfo@ptgdesignstudio.com
    • For issues with your orders or disputes email support@ptgdesignstudio.com
    • You can also schedule a consult with us here:  https://ptgdesignstudio.com/products/the-prime-preneur-update

     

    WHAT IF I WANT TO UPDATE MY WEBSITE?

    Each of PTG's web services comes with website maintenance, meaning PTG will go in and make any front end design changes. This does not include adding products and such. If your website maintenance is up then you will have to pay the maintenance fee for PTG to update your site.