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FAQS

WHAT IS PTG DESIGN STUDIO REFUND POLICY?

Due to the business nature of PTG Design Studio, no refunds or exchanges will be permitted once services are started. However, if no work has been started within 14 days of your payment your refund will automatically be refunded to the original form of payment. If the time frame given is exceeded, the designer will not be obligated or subjected to offering a refund to the client. A complimentary service may be offered but it not required from the Designer. If the listed conditions are not met, PTG DESIGN STUDIO reserves the right to refuse a refund.

 

WHAT IS PTG DESIGN STUDIO CANCELLATION POLICY? 

Neither the Client nor the Designer (PTG Design Studio) will be held liable for any unexpected cancellation stemming from Godly acts, verified disability, acts by public authorities, or similar unforeseen circumstances prior to the completion date of the specified project.

Cancellation on the part of the Client for any fair reason after or once service items are received will leave the designer irresponsible for losses or damages on the client’s part. As a result of this the designer will not be subject to send a refund to the client.

 

 

DO I HAVE TO SIGN THE CONTRACT WITH PTG DESIGN STUDIO? 

All services are accompanied by a contract between you and PTG Design Studio. Although it is up to you in regards to signing it, you are not permitted to. Please note that if the contract is not signed you are forfeiting your rights to a refund. Also know that no alterations will be made to contracts from PTG.

 

WHAT IS PTG DESIGN STUDIO SHIPPING POLICY?

PTG Design Studio is not responsible for late shipments due to holidays, natural disasters, or carrier delays. Any incorrect billing and/or shipping information opted by the customer will cause delays. Our carriers include USPS and FedEx depending on the quantity and item you order. Tracking numbers will be sent out within 72 hours of order confirmation.

 

HOW DO THE PAYMENT PLANS WORK?

If you opt into a biweekly payment plan the stipulations below apply:

  • 5 equal payments paid biweekly until the retainer is paid in full.

If you opt into a monthly payment plan the stipulations below apply:

  • 4 equal payments paid  monthly until the retainer is paid in full.

If you've opted into a deposit plan the following stipulations below apply:

  • Initial deposit must be made before works are started on your project. The remaining balance is due within 48 hours upon completion of your project.

 If a payment is missed you will be granted a 48 hour grace period. If the payment is not received within 48 hours your service will be cancelled and no refunds will be permitted.

 

WHAT WILL I GET ON MY PAYMENT PLANS?

Once a payment is cleared for your payment plan, you will receive an element of your package within the following week. This will continue until your balance is paid.

 

WHEN WILL I BE UPDATED ON MY ORDER?

Projects are completed in the order they come in. However, PTG will notify you once your project is being started and update you every Monday, Wednesday, and Friday.

 

WHAT IS PTG DESIGN STUDIO TURN AROUND TIMES?

PTG Design Studio completes projects in the order they come in. However, a  Rush Fee service that guarantees 3 to 5 business days to complete is offered. Any Graphic Design service can take up to 15 business days. On the other hand, Web Development and Brand Development can take up to 21 business days. Please note that these dates are estimates as the work can be completed beforehand.

Please note: The day you pay is not the day your service will be started on. Also, if the designer's required information from you is not received or the designer doesn't hear from you, your project will be skipped and delayed.

 

DO I OWN THE DESIGN PTG PROVIDES TO ME?
YES! All rights of ownership will be given once your balance is paid in full.

 

HOW WILL I GET OWNERSHIP OF MY WEBSITE?
Once your balance is paid, your website will be transferred to you using the email we have on file. Once accepted and processed you will be granted full ownership of your site. Please note that PTG uses Shopify and the platform requires you to pay your first month before the transfer is complete. You can view their plans here: https://www.shopify.com/pricing

 

WHAT IS PTG DESIGN STUDIO HOURS OF OPERATION?

  • Monday - Friday: 11 am to 5 pm EST
  • Saturday & Sunday: Closed!

 

WHO DO I CONTACT ABOUT MY ORDER?

  • In regards to collaborations and general business info email: info@ptgdesignstudio.com
  • In regards to your orders or issues that need to be addressed email: support@ptgdesignstudio.com
  • You can also text us at +1 (321) 806-1354

 

WHEN WILL YOU SEE PROOF OF WORKS?

All proofs of works are sent between 9 am and 3 pm Eastern. Once your design is made you will receive an email between the mentioned times for approval. Once approved no changes will be permitted to the design and you will be delivered your files.

 

 

 

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