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FAQS

WHAT IS PTG DESIGN STUDIO REFUND POLICY?

Due to the business nature of PTG Design Studio, no refunds or exchanges will be permitted after 7 days of purchase. During the 7 days grace period you are permitted to 20%-35% of your full refund amount. This also applies to payment plans. If an issue occurs on behalf of PTG Design Studio or the time frame is exceeded, then a complimentary service will be given. By making a purchase with PTG, you agree to these terms and conditions. If the listed conditions are not met, PTG DESIGN STUDIO reserves the right to refuse a refund.

 

DO I HAVE TO SIGN THE CONTRACT WITH PTG DESIGN STUDIO? 

All services are accompanied by a contract between you and PTG Design Studio. Although it is up to you in regards to signing it, you are not permitted to. Please note that if the contract is not signed you are forfeiting your rights to a refund. Also know that no alterations will be made to contracts from PTG.

 

WHAT IS PTG DESIGN STUDIO SHIPPING POLICY?

PTG Design Studio is not responsible for late shipments due to holidays, natural disasters, or carrier delays. Any incorrect billing and/or shipping information opted by the customer will cause delays. Our carriers include USPS and FedEx depending on the quantity and item you order. Tracking numbers will be sent out within 72 hours of order confirmation.

 

HOW DO THE PAYMENT PLANS WORK?

Payment plans are only available for Branding Packages and Web development. Once you choose the desired service you will have the option to split your full payment up into 5 equal payments every two weeks. If a payment is missed you will be granted a 48 hour grace period. If the payment is not received within 48 hours your service will be cancelled and no refunds will be permitted.

WHAT WILL I GET ON MY PAYMENT PLANS?

Once a payment is cleared for your payment plan, you will receive an element of your package within the following week. This will continue until your balance is paid.

 

WHEN WILL I BE UPDATED ON MY ORDER?

Projects are completed in the order they come in. However, PTG will notify you once your project is being started and update you every Monday.

 

WHAT IS PTG DESIGN STUDIO TURN AROUND TIMES?

PTG Design Studio completes projects in the order they come in. However, a  Rush Fee service that guarantees 3 to 5 business days to complete is offered. Any Graphic Design service can take up to 10 business days. On the other hand, Web Development and Brand Development can take up to 21 business days. Please note that these dates are estimates as the work can be completed beforehand.

Please note: The day you pay is not the day your service will be started on. Also, if the designer's required information from you is not received or the designer doesn't hear from you, your project will be skipped and delayed.

 

DO I OWN THE DESIGN PTG PROVIDES TO ME?
YES! All rights of ownership will be given once your balance is paid in full.

 

HOW WILL I GET OWNERSHIP OF MY WEBSITE?
Once your balance is paid, your website will be transferred to you using the email we have on file. Once accepted and processed you will be granted full ownership of your site. Please note that PTG uses Shopify and the platform requires you to pay your first month before the transfer is complete. You can view their plans here: https://www.shopify.com/pricing

 

WHAT IS PTG DESIGN STUDIO HOURS OF OPERATION?

  • Monday - Friday: 10:30 am to 5 pm.
  • Saturday & Sunday: Closed!

 

WHO DO I CONTACT ABOUT MY ORDER?

  • In regards to collaborations and general business info email: info@ptgdesignstudio.com
  • In regards to your orders or issues that need to be addressed email: support@ptgdesignstudio.com
  • You can also text us at +1 (321) 806-1354

 

WHEN WILL YOU SEE PROOF OF WORKS?

All proofs of works are sent between 9 am and 3 pm Eastern. Once your design is made you will receive an email between the mentioned times for approval. Once approved no changes will be permitted to the design and you will be delivered your files.

 

 

 

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