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FAQS

POLICIES AND TERMS

What is PTG Design Studio Refund Policy?

Due to the business nature of PTG Design Studio, no refunds or exchanges will be permitted after 7 days of purchase. During the 7 days, grace period you are permitted to 20%-35% of your full refund amount. This also applies to payment plans. If an issue occurs on behalf of PTG Design Studio or the time frame is exceeded, then a complimentary service will be given. By making a purchase with PTG, you agree to these terms and conditions. If the listed conditions are not met, PTG DESIGN STUDIO reserves the right to refuse a refund.

Do I have to sign the contract with PTG Design Studio?

All services are accompanied by a contract between you and PTG Design Studio. Although it is up to you in regards to signing it, you are not permitted to.
Please note that if the contract is not signed you are forfeiting your rights to a refund. Also know that no alterations will be made to contracts from PTG.

What is PTG Design Studio Shipping Policy?

PTG DESIGN STUDIO is not responsible for late shipments due to holidays, natural disasters, or carrier delays. Any incorrect billing and/or shipping information opted by the customer will cause delays. Please allow up to 24 hours to receive your tracking information. Once our carrier (UPS, or USPS) receives your package it is then in their hands, not PTG Design Studio.

PAYMENT OPTIONS

What Payment Methods Are Accepted?

All major credit and debit cards are accepted and processed via Stripe invoices or Paypal.

How do the payment plans work?

Payment plans are only available for Branding packages and Web development. Once you choose the desired service you will have the option to split your full payment up into 5 equal payments every two weeks.

What if I miss a payment on the payment plan?

If a payment is missed you will be given a 48 hour notice. No works will be permitted to you until the balance owed is paid.

What will I get on my payment plans?

Once a payment is cleared for your payment plan, you will receive an element of your package the following week. This will continue until your balance is paid.

OWNERSHIP + RIGHTS

Do I own the design PTG provides to me?

YES! All rights of ownership will be given once your balance is paid in full.

Is my website mine?

Once your balance is paid, your website will be transferred to you using the email we have on file. Once accepted and processed you will be granted full ownership of your site. Please note that PTG uses Shopify and the platform requires you to pay your first month before the transfer is complete. You can view their plans here. https://www.shopify.com/pticing

CUSTOMER SERVICE

What is PTG Design Studio hours of operation?

VIP Members Monday - Friday: 9 am to 5 pm. Saturday: 10 am - 4 pm Non-VIP Members Monday - Thursday: 10 am to 4 pm. SUNDAYS WE ARE CLOSED.

Who do I contact about my order?

In regards to collaborations and general business info email: info@ptgdesignstudio.com In regards to your orders or issues that need to be addressed email: support@ptgdesignstudio.com You can also text us at +1 (321) 806-1354

THE MUST KNOWS

When will you see your proof of works?

All proofs of works are sent between 9 pm and 12 am Eastern. Once your design is made you will receive an email between the mentioned times for approval.

Can I book a consultation with PTG Design Studio?

Yes! You can book a free consultation using this link here: https://www.ptgdesignstudio.com/collections/booking-sessions

Whar are the turn around times of PTG Design Studio?

PTG Design Studio offers an add on Rush Fee service that guarantees 3 to 5 business days to complete. Any Graphic Design service can take up to 15 business days. On the other hand, Web Development can take up to 21 business days. Please note that these dates are estimates as the work can be completed beforehand.

When does PTG Design Studio start on your project?

VIP members are our top priority. All services will be completed for them first, as this is a perk to being a VIP. Non-VIP members will have their works completed on a first come first serve basis. Please note: The day you pay is not the day your service will be started on. Also, if the designer's required information from you is not received or the designer doesn't hear from you, your project will be skipped and delayed.

What services does PTG offer?

PTG Design Studio offers Web Development as well as Graphic Design services. Other services offered include : Social Media management, MArketing, Branding Strategies + Design, SEO, lead generation (ads) and more!.

How do you become a VIP member?

In order to become a VIP member, you would need to spend 500$ or more with PTG Design Studio. As a VIP member, you get discounts and freebies not offered to non-vip members. As well as first-hand insights on new services added.

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