Due to the nature of PTG DESIGN STUDIO LLC, no refunds or exchanges will be permitted. This applies once any service items or drafts of the projects are delivered via email or by our shipping provider. This applies to all Brand, Web, and Graphic design services. This policy also involves all payment types (Deposits and Biweekly Payment Plans). No exceptions will be made. However, if no works on the project have been started within the 14 day grace period of your order being placed, you will be granted a 100% refund to the original form of payment. Take note that if the client does not sign the contract, they are forfeiting their right to a refund. If the listed conditions are not met, PTG Design Studio LLC reserves the right to refuse a refund. By purchasing with PTG Design Studio LLC, you agree to these terms and conditions.

Cancellation on the part of the Client for any fair reason other than those stipulated above will still leave the client responsible for paying the full amount of compensation owed to the Designer unless noted otherwise by the designer. Also, any cancellation on the part of the Client for any fair reason after or once service items are received will leave the designer irresponsible for losses or damages on the client’s part. As a result of this, the designer will not be subject to send a refund to the client.
If the Designer does not hear back from the client within 14 days of initial contact then the Designer is permitted to pause the project or cancel it entirely. As a result of this, the designer will not be subject to send a refund to the client nor continue working with them in the future if they choose.

All services are accompanied by a contract between you and PTG Design Studio. Although it is up to you in regards to signing it, you are encouraged to do so. If the contract is not signed by the client, then the client is forfeiting their right to a refund.

PTG DESIGN STUDIO is not responsible for any shipping delays or issues caused on behalf of the carrier. This policy applies to any late shipments due to holidays, natural disasters, or carrier delays. In addition, any incorrect billing and/or shipping information opted by the customer will cause delays that PTG DESIGN STUDIO is not responsible for. Shipping averages between 3-5 business days. Tracking numbers will be emailed 24 hours after the product has been shipped.

PTG Design Studio offers a variety of payment plans. Our Payment Plans work as follows: Initial Deposits- 30% , 2nd Payment- 30%, 3rd Payment - 20%, and Final Payment - 20%. Each payment is made biweekly.

Projects are completed in the order they come in. However, PTG will notify you once your project is being started and update you every Tuesday and Friday.

PTG Design Studio turn around times vary per service. Each specific turn around time can be located on products and services. However, a Rush Fee service that guarantees 3 to 5 business days to complete is offered. Please note I do not rush on anything I create. So all times are estimates. Please note: If the designer's required information from you is not received or the designer doesn't hear from you, your project will be skipped and delayed.

Once all payments are received, PTG will grant you full ownership of your items purchased.

Each of PTG's web service comes with website maintenance, meaning PTG will go in and make any front end design changes. This does not include adding products and such.

If you have any questions regarding your project you my reach out to us at projectinfo@ptgdesignstudio.com or schedule a Prime•Preneur Update consult.

Tuesdays - Fridays: 11 am to 6pm EST Monday, Saturday, and Sundays we are closed.